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Contacts
Please feel free to email us any
questions, concerns, recommendation or comments you have. All emails
will be respond within 24 hrs on business days.
- Visa, Master, Discover, American Express, PayPal
- Paypal - You don't have to have a
paypal account to make a payment. Just click on "Don't have paypa
account? Use your credit card or bank account (where
available). Continue" to pay with your credit card at the payment
page.
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Orders
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Can
I remove an item from my order that I have placed?
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Yes, you may email us with
your request to remove an item from your order within 48 hrs after
the order is placed. We will make the changes and refund you the
shipping and the price for the item you want to remove if the order
has not been process for shipment.
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If the order has already
been processed for shipment, you need ship the item back to us in
the unopen, unused, and original condition for refund.
Shipping fee are not refundable.
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Can I cancel my order?
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Yes, you email us your
request to cancel your order within 48 hrs after the order is placed
if the order has not been process for shipment. Your payment will be
credited back to you credit card or paypal account if you paid with
your paypal balance.
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If the order has been
processed for shipment, you need to refuse the package upon delivery
by shipping carriers. We will issue your refund less shipping fee as
soon as we receive the package in our warehouse. Please note all
shipping fees are not refundable.
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Can I change
the shipment method of my order?
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Yes, you may email us your
request to change the shipping method. We will send you an invoice
via paypal for shipping fee for the shipping method you want to
upgrade to if your order has not been process for shipment. You may
make the payment with your paypal account or if you don't have a
paypal account , you may make the payment with your credit card by
clicking "Don't have Paypal Account". Shipping methods can only be
changed before the order has been processed for shipment.
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Can I
request for different colors or frequencies?
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Yes, you may request for
different colors that the product comes in. To do so you need to
submit your request at the Comments text box at the bottom of the
address verification page during the checkout process. If you forget
to submit your request during the checkout process, you may email us
your request, we will make the changes if the item has not been
process for shipment and if the color you request for is available.
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Can I make a
purchase if I am under age of 18?
- Hobbymega.com does not sell products for
purchase by children under the age of 18. If you are under the age of 18, you
purchase from Hobbymega.com only in presence of a parent or guardian.
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What shipping carrier do
you use?
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Online retail orders via
UPS and USPS depending on the size, weight, location and requested
shipping methods.
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Wholesale orders will be
shipped via agreed shipping carriers and trucking companies.
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How do I get free shipping?
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Online retail:
Hobbymega.com offers free shipping to
selected items. All free shipping offers will not apply to any
shipping methods other than UPS ground. Free shipping doesn't apply
to PO. box, APO/FPO, HI, PR, AK or any other addresses that UPS
ground doesn't deliver to. Free Shipping can not be converted or
transformed in to any cash value, store credit or value of any form.
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Drop Ship: Free Shipping
offers do not apply to drop ship orders.
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Wholesale: Free shipping
does not apply to wholesale orders.
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How long
does it take for an order to be shipped?
- UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
- UPS 3Day - 3 business days + 24-48 hours to process the order.
- UPS 2Day - 2 business days + 24-48 hours to process the order.
- UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.
- USPS Express Mail - Delivery within 1 business day +24-48 hours to process the order.
- USPS Priority Mail - 2-3 business days + 24-48 hours to process the order.
- USPS Parcel Post - 3-5 business days + 24-48 hours to process the order.
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Will I be sent a
shipping tracking number?
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Can
I ship to an address other than my billing address?
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No, for credit card fraud
prevention and online shopping security purposes, we can only ship
to the address you have on file with the bank of your credit card
provider or your paypal confirmed address.
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Do you ship internationally?
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Will I have to pay duties, import tax, brokerage, VAT or any other
fees for international orders?
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If they apply. The total
payment paid to Hobbymega.com only covers the price of the product,
shipping and handling fees. Tax, Duties, Brokerage, and any other
fees are responsibility of the receiving party. Question regarding
such tax and fees, you should ask your local departments and tax
authorities.
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Do you ship to P.O. Box
addresses?
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Do you ship to APO/FPO
addresses?
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Do you ship COD?
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Do you arrange for local
pick up?
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What do I do if my order is damaged during the shipping process?
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If your order arrived
damaged, email us. We will provide you an RMA number via email.
After you obtained the RMA number from us, ship the item back to us
for replacement. We will deal with shipping carrier on damage claim.
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What do I do if
I received the wrong item?
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What do I
do if an item is missing from my order?
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Hobbymega.com can not control and will not be responsible for delay in shipping caused by shipping carrier delays, customs delays, weather delays, and other factors that are beyond our control. We will do our best to make sure all products are delivered to our customers as soon
as possible.
Warranty and
Returns Terms and Policies
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Store Policy:
- All
sales are final. Sales Tax of 8.25% will be charged to all
California residents, except resellers. All items carry a 30
days warranty against factory defective items unless otherwise
noted. Items they worked upon arrived do not qualify as
defective item. Therefore 30 days warranty will be voided upon
the first use of the item. No returns or exchange after 30 days
of receipt will be honored. Returns must be postmarked before
the 30 days of receipt to be valid. Shipping fees and/or return
shipping costs are Non-Refundable. Should a replacement for a
returned item not be available, a credit will be issued or the
product will be substituted with one of same-or-better
specifications. All returned equipment must be issued a Return
Merchandise Authorization (RMA) number prior to return shipment.
To be accepted, all returned products must be conspicuously
labeled with the assigned RMA number and accompanied with a note
including Order ID, reason for return, and a copy of the receipt
or invoice that was emailed to you after the order was placed or
you may print it out from "My Account" at hobbymega.com.
Customer must pack items being returned complete, with all
manuals, cables, accessories, etc., in the original condition
and in the original package. Failure to do so may invalidate
both the RMA and the warranty. Unauthorized and/or unmarked
returns will not be honored. Hobbymega.com will not be
responsible for incidental or consequential damages arising from
the use of any product(s) that it sells.
The item must not have any visible damage and must clearly be
from manufacturing issues.
Please note, attempting to return
merchandise you have damaged is mail fraud and you may be
subject to prosecution.
Hobbymega.com
reserves the right to refuse service to anyone.
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- Return RMA (Defected
Items) Policy:
- RMA is for items that are defected on arrive.
If the item is a defected item, Hobbymega.com apologize for the inconvenience
on behalf of the manufacturer. Hobbymega.com will do all we can to assists our
customers in solving problems.
- Contact us at
techsupport@hobbymega.com for
RMA number. Ship the defected item back to us in the original condition for
replacement.
- In order for returned
items to be accepted, all returned products must be conspicuously labeled with
the assigned RMA number and accompanied with a note including Order ID, reason
for return, and a copy of the receipt or invoice that was emailed to you after
the order was placed or you may print it out from "My Account" at
hobbymega.com. Failure to do so may invalidate both the RMA and the warranty.
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Items returned to us without an RMA# will not be honored and will incur a
handling charge to have the items returned.
- A returned item with damage caused by you
will receive at most a 20% refund, will immediately be discarded, and you may
be subject to a $30 per hour administration charge and prosecution for mail
fraud.
- The item must not have any visible damage and
must clearly be from manufacturing issues.
Please note, attempting to return merchandise you
have damaged is mail fraud and you may be subject to prosecution.
- Attempting to do a credit card chargeback for
returns not in compliance with our policies will incur an administration fee
of $50 per chargeback.
- All return items will take from 3 to 5
business day for RMA inspection and process. After an approval from our RMA
dept it will take us 2 to 3 business days to process the reshipment.
- Buyers responsible for all return cost and
hobbymega.com will reship the replacement free of charge.
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